May 10, 2018

2 Customer Service Jobs - Retention Officers - MBR Recruitment

  • MBR Recruitment
  • Dubai - United Arab Emirates
Full time Customer Service and Call Center Jobs Sales and Marketing Jobs

Job Description

Job Title:  Retention Officer (2 Job Opportunities)

Company Name: MBR Recruitment  

Location: Dubai, United Arab Emirates (UAE)


Job Summary: The Retention Officer will maintain high level of client acquisition and retention


Key Duties and Responsibilities:  

  • Make outbound customer retention, premium reminder calls (dual language preferred)
  • Must maintain high level of Client acquisition, Retention and Reactivation of Policies
  • To be able to communicate effectively with the customer
  • Should be able to deal with business enquiries.
  • Should be able to gain the customers confidence
  • Work simultaneously with multiple computer applications
  • The Retention Officer will be handling of customer complaints and providing solutions
  • Strong ability to convince the customer to continue making contributions towards the plan
  • Attend to customers visiting the company’s office for cancellation and accordingly conserve the Plans


Qualifications, Skills and Experience:

The Retention Officer should have three to five years of related work experience

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