Job Summary: The Citigold Acquisition Officer will work jointly with the Acquisition Head and Branch Banking Staff for identifying and acquiring Citigold new-to-bank customers, as also upgrading existing Citiblue customers to Citigold
Key Duties and Responsibilities:
Identify and solicit new-to-bank Citigold customers, through internal and external channels
Assist client in opening Citigold account in U.A.E. or in an offshore location(London/Jersey), as per the clients individual preference
Actively promote referrals from existing clients to generate a pipeline of Citigold prospects.
Upgrade existing Citiblue relationships to Citigold by upsizing current funding and deepening the relationship.
Convert the leads sent by the Telesales Unit / other channels into funded Citigold Accounts
Actively engage with high payroll clients for conversion into funded Citigold status
Optimise funded Citigold opportunity in listed payroll companies
Ensure updation of complete KYC details for the originated accounts
Attract an investment client base through relationship management, both by responding to internal referrals and pro-active self-driven business development.
Spearhead any micro marketing events focussed on NTB acquisition.
Work with the product team, telemarketing to identify initiatives and products that will help acquire new customers for the Bank.
Clear the Investment/Insurance certifications.
Assist a Citigold client in meeting any identified investment and insurance financial need by referring him to on Investment Professional.
Keep abreast of current economic environment and capital markets, so as to have meaningful discussions with Citigold NTB prospects and optimise acquisition effectiveness.
Deliver on the score card parameters for improving NTB acquisition, Client Penetration, qualified CM base, profiling etc.
Joint meetings with the Unit Head to be done regularly with call reporting tracking.
Deliver consistent and best-in-class customer service
Meet the compliance and controls standards set by the Citigroup
Qualifications, Skills and Experience:
The applicant must hold a Bachelor’s degree/ MBA
The Citigold Acquisition Officer should have three to five years of experience preferably in the financial services industry with at least two years of experience of local UAE market.
Other Industry relevant sales experience such as real estate, hotel industry, luxury retail can be considered.
Asset experience is also preferred
Either prior experience of acquiring high-net-worth clients or prior experience in investment products, such as, Mutual Funds, Insurance, equity, fixed-income (bonds) will be preferred.
Ability to speak Arabic and Bilingual preferred.
Excellent teamwork skills in order to cater to the varied investment understanding and support requirement of customers and prospects
Basic analytical skills required to comprehend research and performance reports and to interpret them to offer most suitable products for customer profile.
High sales drive and energy levels. Ability to thrive in a high-pressure environment by demonstrating leadership and selling skills.
Ability to nurture and build strong relationships with customers.
Citi is a global bank whose mission is simple: "We responsibly provide financial services that enable growth and economic progress." Citi works tirelessly to provide consumers, corporations, governments and institutions with a broad range of financial services and products. We strive to create the best outcomes for our clients and customers with financial ingenuity that leads to solutions that are simple, creative and responsible