Job Summary: The Tele-Medicine Assistant (vHealth) will help ensure a smooth-running virtual primary care operation by providing high quality assistance and services to the patients experiencing a wide range of physical illnesses or other health conditions. You will play a critical role in supporting the vision of helping people lead healthier lives.
Key Duties and Responsibilities:
Written and telephonic customer service for questions, information, appointments and concerns regarding vHealth services.
Scheduling of teleconsultations and other vHealth services.
Scheduling of appointments with third party partners as directed by vHealth Physician.
Assisting vHealth Physician in scheduling outbound teleconsultation, follow ups. etc.
Assist patients with obtaining prescribed medicines thru pharmacy partners.
Survey customers monthly for quality assurance. Ensuring consistent and accurate documentation in the system and in patient’s medical record. ·
Assist in other activities as needed to ensure smooth and efficient vHealth operations.
Qualifications, Skills and Experience:
Prior telephone and email-based customer service
Prior experience of at least two years working in a health insurance setup/medical facility
Excellent verbal and written communication skills especially for phone and correspondence; knowledge of Arabic and French is an added advantage
Very comfortable working with computers, learning new systems
The Tele-Medicine Assistant (vHealth) should have strong service orientation and customer centric attitude
Able to work independently and in a fast-paced environment
Ability to prioritize work and shift priorities as needed.
A love for working with and helping people as they address their medical needs.
Ability to relate to people of varying backgrounds.
Aetna Inc. is an American managed health care company, which sells traditional and consumer directed health care insurance plans and related services, such as medical, pharmaceutical, dental, behavioral health, long-term care, and disability plans. Aetna offers health care, dental, pharmacy, group life, disability, and long-term care insurance and employee benefits, primarily through employer-paid (fully or partly) insurance and benefit programs, and through Medicare.