May 17, 2018

Policy Administrator (6 Month Contract) UAE Career Jobs - Aetna

  • Aetna Inc.
  • Dubai - United Arab Emirates
Temporary Accounting and Auditing Jobs Customer Service and Call Center Jobs Insurance Jobs

Job Description


Job Title:  Policy Administrator (6 Month Contract)

Company Name: Aetna  

Location: Dubai, United Arab Emirates (UAE)


Job Summary: The Policy Administrator (6 Month Contract) will provide prompt, efficient data capture, prepare the required documentation, and member material to our members and Plan Sponsors.


Key Duties and Responsibilities:

  • Perform quality control checks on processed policies.
  • Maintain accurate customer records according to department policies
  • Establishes and maintains strong, collaborative relationships with clients, Brokers and other Aetna departments.
  • Communicates effectively and timely to internal and external constituents
  • Has proficiency of Aetna systems and is able to assimilate and translate relevant information on products and policies.
  • Adhere to Best Practice Process, Service Standards and all relevant statutory or regulatory requirements.
  • Ensures that legislation and compliance has been properly adhered to with regard to Member Details
  • Research, respond and provide alternatives to inquiries from internal and external constituents to meet expectations
  • The Policy Administrator will also ensure that products and services are aligned with customer’s requirements and commitments are met


Qualifications, Skills and Experience:  

  • Two years of industry experience in a customer service/finance/invoicing role preferred.
  • Secondary School Graduate
  • University/college degree preferable or equivalent work experience
  • Strong verbal and written communication skills
  • Ability to multi-task to accomplish workload efficiently
  • Well organized
  • Strong customer focus
  • Problem solving skills

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