Job Summary: The Front of House Manager – Lounges will add immediate value by Managing delivery process and implement strategy and vision on Food & Beverage to ensure outstanding service and consistency with brand standards.
Key Duties and Responsibilities:
Strategy: Implement the Function/Department strategy to ensure alignment with Company strategy
Policies and procedures: Implement relevant policies, processes and procedures and monitor adherence so that work is carried out in a controlled manner
Day-to-Day Operations: Manage the day-to-day operations by providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards
People Development: Manage the effective achievement of objectives by setting individual targets, developing and motivating staff in order to maximize performance
Safety, Quality & Environment: Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment
Plan, organise and develop food and beverage production and supply services to ensure alignment with customers? expectations, food and hygiene standards and financial targets
Monitor and coordinate delivery of food and beverage provisions to ensure smooth running of operations
Monitor and coordinate suppliers to ensure effective spending and availability of products up to quality and brand standards
Collaborate with chefs and menu specialists in reviewing menus to ensure compliance with Company guidelines
Monitor operational costs, to identify opportunities of efficiency maximization and costs reduction
Monitor goods supplies to avoid out-of-stock and ensure availability of high quality products
Coordinate with inventory and logistics to ensure the appropriate storage, delivery and stock rotation of all items to ensure compliance with HSEQ standards and regulations
Monitor timely and efficient execution of operations to minimize downtime and improve time to delivery while respecting high quality standards
Collaborate with HSEQ department in defining and monitoring health and quality standards to ensure compliance with regulations and internal standards
Coach, guide and provide informal / formal feedback to the staff to support skills development and improve service
Qualifications, Skills and Experience:
The applicant must hold a Diploma (2 years or more).
Seven years of work experience within relevant field.
Etihad Airways is an award winning, global aviation group and the national carrier of the United Arab Emirates (UAE). Our goal is to be a truly 21st century global airline, challenging and changing the established conventions of airline hospitality. Etihad Airways began operations in 2003, and in 2015 carried 17.4 million passengers. From its Abu Dhabi base, Etihad Airways flies to or has announced plans to serve 116 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of around 120 Airbus and Boeing aircraft, with approximately 200 aircraft on firm order, including 66 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and five Airbus A380s.