Job Summary: The Workshop Supervisor (Commercial Vehicles) will supervise the service function and assist the Workshop Manager to implement plans and programs in order to achieve service targets in terms of revenue, profit and effective customer satisfaction index.
Key Duties and Responsibilities:
Assist in developing and monitoring on a monthly basis the schedule of work, associated budget for the areas of responsibility, monitor performance against this, initiating corrective action where necessary to ensure workshop operations are conducted within the agreed financial parameters.
Establish and continuously review with Workshop Manager the workshop’s structure, work flows and job responsibilities in the workshop to ensure work is organized and carried out in the most efficient and effective manner.
Ensure smooth supply of parts to the technician and incase not available recommend to parts dept. for cannibalization depending upon the urgency.
Support service staff to ensure maintenance of tools is done on a timely basis to ensure costs of business is kept to minimum without compromising on the safety aspect.
Supervise the work of mechanics to ensure that the set workshop processes are followed so that the work flow, quality standards, profit and customer satisfaction index is maintained.
Supervise/ Submit product quality feedback to Technical Support Specialist for sending reports to principals.
Advise Team Leaders/ Technicians periodically about ways and means to improve technician productivity and implementation of manufacturer’s warranty policy.
Ensure all workshop equipments like car washer, lifts etc. are in proper working condition and periodic maintenance is carried out in these equipment
Maintain repeat job register and give timely feedback to Team Leaders, on the trend. Analyze the register and take corrective measures.
Propose and implement yearly leave plan for the workshop staffs. Organize replacement wherever required.
Recommend changes in standard labor time and recovery charges to higher authorities as and when required.
People Management Roles and Responsibilities: Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles
Qualifications, Skills and Experience:
The Workshop Supervisor (Commercial Vehicles) must hold a Graduate Degree or Diploma in Engineering (Mechanical/Technical) discipline and management qualification.
Three years of experience in supervising commercial vehicle workshop
Al Tayer Group is a privately held holding company established in 1979. Currently the group has operations in 12 countries in the Middle East, including around 200 stores and 23 showrooms in multiple markets in the Middle East. The company is headquartered in Dubai, UAE and employs over 9,000 people. Al Tayer Group operates in several industries including automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering, real estate and interiors contracting.