May 17, 2018

Senior Cargo Agent Job Opportunities - Etihad Airways

  • Etihad Airways
  • Abu Dhabi - United Arab Emirates
Full time Aviation, Transportation & Logistics

Job Description

Job Title:  Senior Cargo Agent

Company Name: Etihad Airways

Location: Abu Dhabi, United Arab Emirates (UAE)


Job Summary: The Senior Cargo Agent will carry out a wide range of activities in Customer Services section in compliance to the company standards, matrix, rules, airport and government mandated regulations to ensure all tasks are completed in a safe and timely manner providing a high standard of customer service.


Key Duties and Responsibilities:

  • Policies and procedures: Follow all relevant policies, processes and procedures so that work is carried out in a controlled and consistent manner
  • Day-to-Day Operations: Follow the day-to-day operations related to own jobs to ensure continuity of work. Work is reviewed at several steps along the way for accuracy.
  • Safety, Quality & Environment: Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment
  • Timely perform aircraft loading and unloading operations to ensure alignment with planned scheduling and compliance with regulations, safety procedures and working instructions
  • The Etihad Airways Senior Cargo Agent will also collect, track dispatch and load a wide range of goods into flights to ensure the correct delivery of items in line with efficiency standards and internal procedures
  • Unload, verify and deliver a wide range of goods across airport terminals to ensure timely, efficient and accurate delivery and recording of items
  • Perform a wide range of recurring activities by operating airport equipment to provide support to all operations
  • Identify and highlight equipment defects to ensure timely and accurate maintenance in line with safety standards
  • Perform extraordinary loading operations (e.g. Dangerous Goods loading), to ensure execution is done according to safety procedures and working instructions
  • Complete and deliver a wide range of technical documentation (e.g. Load sheet, Loading Instruction Report, Vehicle Passengers List) to ensure compliance with regulations and policies
  • Perform a wide range of pre-flight aircraft operations (e.g. de-icing )by leveraging on technical equipment to minimize delay risks and ensure flight safety
  • Perform immediate turnaround activities (e.g. cargo offloading) to minimize delay and support achievement of efficiency targets
  • Drive and operate technical equipment (e.g. baggage tractors, conveyor belts, etc) to ensure timely execution of operations incompliance with safety regulations and internal policies and procedures
  • Regularly monitor equipment functioning to ensure defects are timely identified
  • The Etihad Airways Senior Cargo Agent will also dispatch baggage / cargo / mail correspondence to flights to ensure timely and proper delivery of items
  • Support airport operations by maneuvering a wide range of equipment to provide full assistance in compliance with safety regulations
  • Perform special transport operations (e.g. dangerous goods movements) to ensure compliance with safety and internal policies
  • Respond to the day to day e-mail/communication and provide continuous monitoring and consistent follow up on issues until desired results are achieved.
  • Send post flight messages such as FFM, Pre-alert and Irregularities to destination, origin and airlines in compliance to the published matrix.
  • Maintain an updated record of customer feedback and complaints to ensure compliance to IATA and ISAGO standards.
  • Maintain an accurate and updated station and customer email addresses to be used in all types of communications.
  • Send on hand cargo notification to airlines for planning purposes.
  • Send and coordinate security related messages such as on hold shipments and screening requirements.
  • Make amendments on the original Airwaybill as requested by airline or customer.
  • Attend and assist walk-in customers, answer telephone calls to ensure efficient customer service is provided.
  • Write Customer Services Bulletins (CSB) to be published and shared with all customers
  • Maintain a tracker and monitor old undelivered cargoes and coordinate with consignee and airlines until the issue is resolved.
  • Carry out tasks as directed by the Customer Services Duty Officer.
  • Supervise a team of cargo agents.


Qualifications, Skills and Experience:  

  • The Etihad Airways Senior Cargo Agent must hold a High School Certification
  • UAE Driving license and relevant licenses specific to vehicles according to UAE regulations are required, ADP and ADAS Specific Equipment Licenses are preferred.
  • At least three years of experience in relevant field
  • Fluent in written and verbal English
  • Good knowledge of Cargo Operations
  • Good Knowledge of IATA IMP Codes
  • Must have a high level of attention to detail
  • English Language skills - Proficient
  • Report Writing skills - Basic
  • Reading skills - Proficient

Apply Now