Meltwater helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. Organizations will look outside, beyond their internal reporting systems to a world of data that is constantly growing and changing. Our customers use these insights to make timely decisions based on real-time analysis.
Job Summary: The Account Manager – Dubai will be directly responsible in maintaining long term relationship with Meltwater’s key clients in the region – through consultation, education, and support with the aim of maximising sales revenue and upholding high standards of customer service. Success in this position requires exceptional consultative sales, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team- focused environment; and a passion for helping others achieve results.
Key Duties and Responsibilities:
Steer revenue growth of strategic product categories through broad and solid customer relationships and through optimal deployment of the Go-to-Market strategy adapted to the customer/Channel specifics
Develop strategic account plans for the customers within your assigned portfolio, including growth opportunities identification, action planning, and business growth forecast. Create relationships within the customers' organization at all levels including senior executives, direct and indirect users of the product, and usage/re-purchase decision makers.
Implement customer specific promotion plans and recommend adequate budgets to support growth objectives
Track customer performance and needs, as well as to proactively make recommendations to help improve customer profitability
The Account Manager – Dubai will also drive Customer portfolio business planning, forecasting and reporting in close coordination with Brands and distributors
Manage and adapt Customer's optimal product needs
Identify potential existing and new customer opportunities, structure proposals (including legal and operational implications) working with internal support functions, negotiate and manage agreements.
Establish customer specific budgets and control regularly results versus targets, taking corrective actions if necessary
Market leader in delivering ‘Software as a service’ (SaaS) solution to clients
Recipient to Global Employer Awards including the Great Place to Work in Greater China, Sweden, Australia and Germany.
Young, fun and ambitious working environment
Career path with plenty of opportunities for personal and professional growth in a young and international environment
Qualifications, Skills and Experience:
The applicant must hold a BA degree or equivalent practical experience.
The Account Manager – Dubai should have two to five years’ experience in Client Facing roles, ideally in: Account Management, PR Agency or Software
Willing to be travel (on a need basis) to different locations locally
Experience in building relationships at various levels, along with superior written and verbal communication skills and the ability to influence others.
Demonstrated success at working with cross-functional teams and building strong relationships across internal teams. Proven track record in reaching and exceeding quotas.
Meltwater is a software as a service (SaaS) company that develops and markets media monitoring and business intelligence software. The company was founded in Oslo, Norway, by Jørn Lyseggen, in 2001 and is headquartered in San Francisco, California, with additional offices across Europe, North America, Asia/Pacific, Australia, and Africa. Meltwater helps companies make better, more informed decisions based on insights from the outside. We believe that business strategy will be increasingly shaped by insights from online data. Organizations will look outside, beyond their internal reporting systems to a world of data that is constantly growing and changing. Our customers use these insights to make timely decisions based on real-time analysis.