Job Title: Graduate Trainee (UAE Nationals Only)
Company Name: Arabian Automobiles Co.(L.L.C)
Location: Dubai, United Arab Emirates (UAE)
Key Duties and Responsibilities:
- The Arabian Automobiles Co.(L.L.C) Graduate Trainee will support and provide superior service via phones, e-mails and faxes as a receiver and caller
- Use questioning and listening skills that support effective telephone communication.
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
- Understand the impact of attitude in handling calls professionally
- Effectively deal with job stress, angry callers, and upset customers
- Very well self-organizer
- The Arabian Automobiles Co.(L.L.C) Graduate Trainee will also use the most appropriate way to communicate with different behaviour types on the telephone.
- Apply the elements of building positive rapport with different types of customers over the phone.
- Apply the proper telephone etiquette to satisfy various customer situations.
- Apply appropriate actions to effectively control a telephone call.
- Identify voice skills and how to enhance a good telephone presentation.
- Meets commitments to customers
- Display ownership to additional tasks as demanded by superiors
- Display Time flexibility towards shifts as per work floor requirements
- The Arabian Automobiles Co.(L.L.C) Graduate Trainee will ensure satisfaction of all non-sales, inbound contact from customers in a manner that matches effort to customer requirements and value to AWR Group. Extension of this contact to planned, non-sales outbound contact focused on customer retention.
- Other related tasks as required
Qualifications, Skills and Experience:
- The Graduate Trainee must be Diploma graduate or equivalent required
- Six months to one year of customer service experience preferred
- Dual language
- Fluent in English writing/speaking
- Excellent negotiator
- Excellent verbal and written communication skills desired.
- Effective listening skills
- Ability to adapt to change and multi-task are essential qualities
- Familiarity with Microsoft Office products and general computer keyboard skills in addition has to have technical and internet expertise
- Excellent Time manager
- Demonstrate Sales/ Customer service communication skills
- Applies problem solving skills
- Utilize customer service experience to answer and resolve customer inquiries via inbound phone calls.
- Maintain production and quality standards.
- Working in a fast-paced high call volume environment.
- Self-motivated and energetic personality.
- Friendly and courteous telephone manner required
- Punctuality and efficiency, with the ability to prioritize.
- Excellent team player
Personal Competencies:
- Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
- Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, angry customers, emergency situations).
- Flexibility: Is open to change and new information; adapts behaviour or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty.