The Arabian Automobiles Co.(L.L.C) Graduate Trainee will support and provide superior service via phones, e-mails and faxes as a receiver and caller
Use questioning and listening skills that support effective telephone communication.
Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
Understand the impact of attitude in handling calls professionally
Effectively deal with job stress, angry callers, and upset customers
Very well self-organizer
The Arabian Automobiles Co.(L.L.C) Graduate Trainee will also use the most appropriate way to communicate with different behaviour types on the telephone.
Apply the elements of building positive rapport with different types of customers over the phone.
Apply the proper telephone etiquette to satisfy various customer situations.
Apply appropriate actions to effectively control a telephone call.
Identify voice skills and how to enhance a good telephone presentation.
Meets commitments to customers
Display ownership to additional tasks as demanded by superiors
Display Time flexibility towards shifts as per work floor requirements
The Arabian Automobiles Co.(L.L.C) Graduate Trainee will ensure satisfaction of all non-sales, inbound contact from customers in a manner that matches effort to customer requirements and value to AWR Group. Extension of this contact to planned, non-sales outbound contact focused on customer retention.
Other related tasks as required
Qualifications, Skills and Experience:
The Graduate Trainee must be Diploma graduate or equivalent required
Six months to one year of customer service experience preferred
Fluent in English writing/speaking
Excellent verbal and written communication skills desired.
Effective listening skills
Ability to adapt to change and multi-task are essential qualities
Familiarity with Microsoft Office products and general computer keyboard skills in addition has to have technical and internet expertise
Excellent Time manager
Demonstrate Sales/ Customer service communication skills
Applies problem solving skills
Utilize customer service experience to answer and resolve customer inquiries via inbound phone calls.
Maintain production and quality standards.
Working in a fast-paced high call volume environment.
Self-motivated and energetic personality.
Friendly and courteous telephone manner required
Punctuality and efficiency, with the ability to prioritize.
Excellent team player
Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, angry customers, emergency situations).
Flexibility: Is open to change and new information; adapts behaviour or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty.
The Al Rostamani Group is one of the largest and oldest business conglomerates in the United Arab Emirates. Founded in 1957 with the late Mr. Abdullah Hassan Al Rostamani as Chairman, the group has grown steadfastly and conscientiously over the last 50 years with the guiding principles of commitment, care and vision with a genuine concern for the community. AW Rostamani Group, also known as “AWR”, is a privately held company established in 1954 in Dubai, United Arab Emirates, by Al Rostamani brothers, Abdullah and Abdul Wahid Al Rostamani. The Company is headquartered in Dubai and employs over 3,800 professionals. The Group operates a portfolio of 12 companies of multinational brands in seven diverse sectors: automotive, lifestyle, real estate, information technology, consultancy & training, logistics, interior fit out, lighting.