Job Summary: The Etihad Airport Services - Catering - Airport Lounge provide superior five-star service during a shift to Etihad standards of excellence to ensure that guests have a pleasant and memorable Airport Lounge experience.
Key Duties and Responsibilities:
Prepare the mise-en-place for smooth operations –cutlery, crockery, glassware wiping & polishing.
Set-up buffet in a timely manner, maintaining the cleanliness and replenish as required
Maintain cleanliness of lounge, paying special attention to guest tables.
Be proactive to all guest requirements by maintaining constant guest contact, build relationships, and solicit feedback.
Refill and maintain the par stock for the operation. Requisition – receiving – storing - expiry – refilling
Fully comprehend menu preparation, presentations and offer alternatives for non-available items.
Control linen movement including counting, folding, dispatching and receiving.
Handle guest issues and report to team leader if it is above own competencies.
Stay informed about local, national and international best practices/trends in food service, interior design, technology and entertainment in F & B.
Aware of the facilities offered in the Airport
Bartender: provide superior five-star beverage service during a shift to Etihad standards of excellence to ensure that guests have a pleasant and memorable bar experience.
Monitors setup, maintenance, cleanliness and safety of bar by ensuring operational standards set for all the equipment & processes are followed while maintaining constant guest contact to build relationship and handle guest complaints.
Maintain standards for bar including hygienic, aesthetic, appearance, ambiance, lights, table, chairs and equipment; as well as monthly reports.
Understands mixology and displays extensive knowledge of wines, beer, and spirits.
Operates bar with cleanliness, display, availability of wine, spirits, beers, and the buffet for presentation and temperature.
Provides service sequence and maintains the stipulated standards, e.g. GST (Greet, Smile, Thanks), order taking, beverage service, refilling, and clearance.
Inform Captain of any operational updates and follow-up.
Qualifications, Skills and Experience:
The Waitstaff and Bartender - Etihad Airport Services - Catering - Airport Lounge should have relevant skills and qualifications
Etihad Airways is an award winning, global aviation group and the national carrier of the United Arab Emirates (UAE). Our goal is to be a truly 21st century global airline, challenging and changing the established conventions of airline hospitality. Etihad Airways began operations in 2003, and in 2015 carried 17.4 million passengers. From its Abu Dhabi base, Etihad Airways flies to or has announced plans to serve 116 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of around 120 Airbus and Boeing aircraft, with approximately 200 aircraft on firm order, including 66 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and five Airbus A380s.