May 28, 2018

Systems Officer IT Career Jobs - Etihad Airways

  • Etihad Airways
  • Abu Dhabi - United Arab Emirates
Full time Engineering Jobs Information Technology (IT) & Telecom Jobs

Job Description


Job Title:  Systems Officer

Company Name: Etihad Airways

Location: Abu Dhabi, United Arab Emirates (UAE)


Job Summary: The Systems Officer will be part of BI & Data Management team reporting to the Production Support Manager.


Key Duties and Responsibilities: 

  • Establishing and executing the production support stream of work of the Enterprise Analytics Team.
  • Responsible for all business intelligence production platforms operations, support & delivery of data & reports.
  • Ensure the BI systems are up and running as per the SLA and system is available for the all BI users to do their day-to-day job.
  • Manage the Incident and Problem resolution, providing end-to-end resolution to ensure completion of all jobs within defined objectives.
  • Troubleshoot production issues and coordinate with other teams to remediate and implement to production in order to minimize impact to customers.

Production Support & Data Delivery

  • Delivery reports & data to the customers as per SLA
  • End-to-end Incident and Problem resolution of production issues
  • Responsible to support process improvements to continuously improve the stability and performance of the applications.
  • Identify system bottlenecks and opportunities for betterment
  • Prioritize workload, provide timely and accurate resolutions.
  • Perform in-depth research and identify sources of production issues.
  • Effectively perform root cause analysis of issues and report the outcome to business community and Management.
  • Develop / utilize core support tools and processes to perform work while improving day-to-day practices for support team members with the goal of delivering service improvements to the business.
  • Ensure all the system failures/events are logged in the incident management system
  • Responsible for owning system failures/alerts and attempt to resolve them or assign the alerts to the appropriate group/individuals
  • Monitors and track Batch and Database related alerts which require some action to be taken.
  • Identifies appropriate owner for alerts which require additional action

Project & Change Management

  • Support change and release management functions for the BI portfolio by liaising with IT operations, system owners, application stewards and key business stakeholders.

Reporting & Communication: Establish & run alerting and communication mechanism on production issues and problems. Create and maintain appropriate metrics to represent the production support operations.

Supplier Management: Establish & agree KPI’s with suppliers on delivering the production support services which support all the needs of BI customers.


Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree in the field of computer science, information systems, or computer engineering.
  • 3 to 5 years of experience in the field of Information Technology and minimum 2 years of experience in Airline industry
  • Experience in data lakes, Hadoop full stack development, Big Data methods and technologies (Cloudera, Map-reduce, Spark, Pig/Hive, Impala, Sqoop/kafka, YARN, Solr, OOZIE, HBASE, etc), Microsoft BI suite, is desirable.
  • Demonstrated capability on data visualization / data discovery with MICA and building Models through Trifacta and data ingestion through Zaloni bedrock products are desirable.
  • Experience in SAP suite of tools like Webi, Design Studio and Lumira, Microsoft Power BI suite, and other data analytical tools like Cloudera workbench, Machine learning Server integration with R Studio, Dataiku is a plus.
  • Expert knowledge of programming languages such as Java, Scala, or Python
  • Experience in Microsoft Azure platform to manage the subscriptions, and infrastructure effectively.
  • Manage the cost effectively based on the current infrastructure and the demand to run the new machine on the fly
  • Manage the License and Tenant setting effectively through proper AD account setup for various products & users.
  • Estimate the Azure infrastructure for the project through effective estimation model.
  • Estimate the business demand and manage the License effectively for the data lake products and work with vendor, contracts & procurement team for true up /procure the license based on demands
  • Experience in managing and monitoring various products in Cloudera Director and Cloudera manager to manage various products/tools installed in Cloudera Manager as services
  • Strong interpersonal and consultative skills.
  • Demonstrated experience of working with distributed team across various locations.
  • Ability to communicate effectively and influence management and external service providers, both verbally and in writing, on a technical as well as non-technical level.
  • Ability to effectively prioritise and execute tasks in a high-pressure environment.
  • Highly motivated self-starter able to work to deadlines and under limited supervision.
  • Strong written and oral communication skills (English).
  • Experience of airline / airport systems and processes – Desirable.
  • Hands on experience in one or more business intelligence, data warehouse, ETL and data management tools.
  • Technical know-how in Big Data technologies highly desired

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