OnBoarding Officer Job Opportunities - Commercial Bank of Dubai (CBD)

Job Title:  OnBoarding Officer

Company Name: Commercial Bank of Dubai (CBD)

Location: Dubai, United Arab Emirates (UAE)

Job Summary: The OnBoarding Officer will support and execute CBD Direct Channels field activities and meet targeted turnaround time, work within approved policies and procedures, to support the accomplishment of Fulfillment team objectives and KPIs, perform all field and in-office requests and tasks , represent CBD in professional manner and ensure smooth work flow with full compliance to risk and AML policies.

Key Duties and Responsibilities: 

• Execute fulfillment unit outdoor functions and other daily tasks within assigned processes and procedures to deliver day to day unit business in timely and highly quality manner.
• Receives customers’ files from team leader along with documents’ checklists.
• Contact customers and confirm appointments.
• Meet customers, obtain signatures on applications, collect original documents and take copies of identification documents.
• Submitting all completed files including original singed applications and documents to team leader.
• Contact and meet customers again in case of any discrepancy or missing documents.
• All completed applications within TAT and without errors might have incentive payment to increase productivity and improve quality.
• Handel and resolve related complaints from customers and escalate when required.
• Take active interest to build skills and develop self to hold higher responsibilities.

Qualifications, Skills and Experience:

• The OnBoarding Officer must hold a Higher Secondary education, Diploma or bachelor degree, previous banking experience or training would be an added advantage
• One to two years’ experience in banking is preferred
• Good knowledge of English and Arabic is added advantage
• Holding UAE driving Licence and having own car
• Should be computer literate
• Good interpersonal and negotiating skills
• Good report writing skills