Job Summary: The OnBoarding Officer will support and execute CBD Direct Channels field activities and meet targeted turnaround time, work within approved policies and procedures, to support the accomplishment of Fulfillment team objectives and KPIs, perform all field and in-office requests and tasks , represent CBD in professional manner and ensure smooth work flow with full compliance to risk and AML policies.
Key Duties and Responsibilities:
Execute fulfillment unit outdoor functions and other daily tasks within assigned processes and procedures to deliver day to day unit business in timely and highly quality manner.
Receives customers’ files from team leader along with documents’ checklists.
Contact customers and confirm appointments.
Meet customers, obtain signatures on applications, collect original documents and take copies of identification documents.
Submitting all completed files including original singed applications and documents to team leader.
Contact and meet customers again in case of any discrepancy or missing documents.
All completed applications within TAT and without errors might have incentive payment to increase productivity and improve quality.
Handel and resolve related complaints from customers and escalate when required.
Take active interest to build skills and develop self to hold higher responsibilities.
Qualifications, Skills and Experience:
The OnBoarding Officer must hold a Higher Secondary education, Diploma or bachelor degree, previous banking experience or training would be an added advantage
One to two years’ experience in banking is preferred
Good knowledge of English and Arabic is added advantage
Commercial Bank of Dubai (CBD) has transformed into a progressive and modern banking institution. We are supported by a sturdy financial base led by a strong and stable management, as proven by our clients who have stood with us over the years. Today, we offer a full range of financial services to help our customers build and manage their finances.