May 31, 2018

Fresher Host / Hostess - Dolce & Gabbana Job Opportunities - Chalhoub Group

  • Chalhoub Group
  • Dubai - United Arab Emirates
Full time Admin, Secretarial and PA Jobs Apparel, Fashion and Textile Jobs Customer Service and Call Center Jobs Retail and Wholesale Jobs

Job Description

Job Title:  Fashion - Host / Hostess - Dolce & Gabbana

Company Name: Chalhoub Group

Location: Dubai, United Arab Emirates (UAE)

 

Job Summary: The Host / Hostess - Dolce & Gabbana is responsible for providing best in class guest experience through greeting and seating guests, attending all queries and needs, assigning them a waiting staff, and thanking them for their visit.

 

 

Key Duties and Responsibilities: 

Organizational: Follow all relevant F&B policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner

Operational:

  • Implement activities under minimal supervision
  • Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner
  • The Host / Hostess - Dolce & Gabbana will also ensure all guests receive positive and professional service to the highest standards to exceed the customer's expectations
  • Meet and greet all guests in a warm and friendly manner, and remain attentive throughout their stay
  • Understand and anticipate customer needs, being attentive but not intrusive
  • Take reservations over the telephone by being informative and ensuring that the correct information is provided to guests at their request
  • The Host / Hostess - Dolce & Gabbana will seat customers quickly and efficiently ensuring that their specific requirements have been met; Manage guest's expectations regarding waiting time if a suitable table isn't available and keep guests updated on progress
  • Manage the restaurant flow appropriately, including allocation of customers to waiting staff and their sections in the restaurant
  • Assist the waiting staff as appropriate during busy periods without impacting the guest welcome and customer service
  • Have a complete and thorough knowledge of all menu items in order to be able to describe and recommend products to customers
  • Ensure that upon a customer’s exit, thank them and invite them to return again
  • Ensure all administration is completed accurately and in a timely manner, including customer database cards
  • Participate in relevant projects and community activities as and when needed

 

Qualifications, Skills and Experience:

  • The applicant for the Host / Hostess - Dolce & Gabbana job must hold a High school degree or equivalent
  • Two years of relevant experience
  • Team Player
  • Communicator
  • Customer Oriented
  • Flexible
  • Organized

 

Competencies:

  • Collaborating for efficiency
  • Drive, entrepreneurship and adaptability
  • Communicating effectively
  • Developing and managing self-awareness

Apply Now