eCommerce Operations Administrator Job Opportunities - Chalhoub Group

Job Title:  eCommerce Operations Administrator

Company Name: Chalhoub Group  

Location: Dubai, United Arab Emirates (UAE)

About Wojooh:

Wojooh is the leading beauty retailer in the Middle East! Over our 18 years in the business we have developed intuition, insight and expertise into the world of beauty in the Middle East – with fragrance, makeup and skincare at the heart of the business. Wojooh knows its consumers and their distinctive tastes – they are unique, with a passionate beauty personality that Wojooh can completely relate to.

 Job Summary:  The eCommerce Operations Administrator who brings a keen eye for detail and a genuine interest in retail and product. You will collaborate and communicate with the brands to gather product assets (product information, images) for all products featured on Wojooh.com. Your work will have a direct impact on driving the brand vision regionally and globally by ensuring the products on our website are up-to-date with exceptional content in line with the brand image.

 Key Duties and Responsibilities: 

• Work and communicate with the brands to gather product assets (Product information, images) for the products featured on Wojooh.com.
• Gather and cross-check the correct product/item number with the correct product descriptions, images.
• Ensure the quality of the products, images provided by the brands and that the images are high resolution, that they meet the correct spec size.
• Using excel- cerate the uploading file to be used for product import to Magento CMS tool.
• Work with the graphic designers to ensure the Quality of the implementation of the images on Wojooh.com, test that the images render correctly in web browser, that the images are not broken, and are the correct image to the correct product.
• Work and communicate with supply chain team and the operations team in the warehouse to ensure the stock availability for new launches and existing products.
• Work on project would be focused on products range expansion.
• Assist in monitoring product inventory including out of stock items
• Work with Customer Service team members to resolve Customer issues.

Qualifications, Skills and Experience: 

• The eCommerce Operations Administrator should possess in-depth understanding of data and Excel functions (V Lookup and Pivot) to continuously improve and update the web content in order to acquire new customers, retain existing customers and continuing to drive sales in the luxury beauty category through consumable content.
• Advanced excel skills.
• Good Communication Skills
• Organization Skills
• Arabic speaker
• Understanding of Marketing Communications