Jun 05, 2018

Administrator Networking Infrastructure IT Careers - Wipro

  • Wipro
  • Dubai - United Arab Emirates
Full time Information Technology (IT) & Telecom Jobs

Job Description

Job Title:  Administrator Networking Infrastructure

Company Name: Wipro    

Location: Dubai, United Arab Emirates (UAE)

 

Job Summary:  The Administrator Networking Infrastructure will handle first point escalation for all technical and process issues

 

Key Duties and Responsibilities: 

  • Provide technical subject matter expertise wherever required
  • Ensure proper communication and quick resolution as a crisis manager
  • Plan and schedule Changes, Coordinating with different stakeholders
  • Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement
  • Carry out trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination
  • Prepare Weekly and monthly status reports
  • Participate in business meetings with various stake holders on a need basis
  • Take corrective actions based on the customer satisfaction surveys
  • Work on the service improvement programs
  • Effort estimation/reviews on need basis for new projects
  • Training of new team members.
  • Able to work on Knowledge acquisition and updates to related documents

 

Qualifications, Skills and Experience: 

  • The Administrator Networking Infrastructure should have three to five years of related work experience
  • Proficiency in English Language is Desirable
  • Mandatory Skills: Networking Admin Monitoring and TT Tools, Infra Trouble shooting and Operations, Technical Support, Technical Support-Remote, Networking Admin
  • Desirable Skills:
  • Language Skills: English Language

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