Jun 15, 2018

Sr. Program Manager, Amazon Logistics Jobs - Q-Express Documents Transport

  • Amazon.com, Inc.
  • Dubai - United Arab Emirates
Full time Engineering Jobs Management and Executive Jobs Aviation, Transportation & Logistics

Job Description

Job Title:  Sr. Program Manager, Amazon Logistics

Company Name: Q-Express Documents Transport (Amazon)

Location: Dubai, United Arab Emirates (UAE)


Job Summary:  The Sr. Program Manager, Amazon Logistics should have a strong delivery record and proven project management experience to own and execute strategic, cross-functional operational and technical projects in the Middle East Amazon Logistics team.


The successful candidate will thrive in a constantly evolving business environment and work well with cross-functional teams to provide a world-class delivery capability. This role offers an opportunity to make business-critical decisions that will minimize network costs while continuing to increase the speed at which we deliver to our customers. This individual will work with teams on a global scale across Finance, Retail, Technology and Field Operators to help deliver key strategic initiatives or roll our new solutions. They will incorporate process improvement/lean methodologies and use large data analysis components to drive decisions. Travel will be up to approximately 25% of the time domestically and internationally. The role is located in Dubai.


Key Duties and Responsibilities: 

  • Partner with key stakeholders to define program strategy (serve as a liaison between Tech and Ops teams), project plans and manage technology implementations
  • Develop scorecards, manage network execution and performance to plans
  • Promote data-driven decision making across the team, using tools such as Tableau, SQL, Excel. and others
  • Create region specific programs/products and services that improve customer experience and reduce cost
  • Manage and lead initiatives to grow and scale the operations
  • Partner with other service leaders across Amazon to identify and influence the development of new programs/products and services
  • Address barriers through problem solving and coordination with stakeholders
  • Directly influence the definition and management of the strategic roadmaps for the network
  • Evangelize and gain buy-in for strategy and roadmap from stakeholders by writing narratives and influencing peers and senior operations leadership
  • Create program goals and related metrics, track progress, and manage through obstacles to achieve objectives
  • Define user experience goals, stories and requirements that can be used to develop new programs and services as well as improve existing processes
  • Share best practices with other Amazon teams on a global scale


Qualifications, Skills and Experience: 

  • Bachelor’s Degree in Supply Chain, Industrial Engineering, Computer Science, Physics, Mathematics or other quantitative discipline
  • Minimum of five (5) years of full-cycle program/product management experience in a similar industry
  • Experience in logistics/transportation/supply chain/package delivery/last mile operations
  • Experience implementing Lean Six Sigma and Project Management concepts and frameworks
  • Experience executing supply chain management concepts: forecasting, demand planning, optimization, capacity management and logistics
  • Experience working with tech teams to build technology-based tools/solutions that will reduce cost and improve the overall program
  • Demonstrated experience conducting time and motion studies, value stream/process mapping, failure mode analysis and root cause analysis
  • Experience developing playbooks to include milestones and launch schedules to ensure timely and successful delivery of projects
  • Experience performing cost/benefit analysis, analyzing risk/reward tradeoffs, and making decisions in a highly-ambiguous and ever-changing environment
  • Proven ability to drive decisions through data and analytics using excel and other tools
  • Experience driving solutions at both the micro and macro levels
  • Experience communicating with VP-level decision makers; experience communicating expectations and requirements with business and technology teams through written proposals



  • MBA or Master’s Degree in Industrial Engineering, Operations Management or related field
  • Black Belt Certification preferred
  • Experience working on a global scale highly preferred
  • Experience in last mile operations highly preferred
  • Experience leading and influencing teams that are responsible for managing business operations
  • Experience using SQL and Tableau

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