Company Name: Q-Express Documents Transport (Amazon)
Location: Dubai, United Arab Emirates (UAE)
Job Summary: The Sr. Program Manager, Amazon Logistics should have a strong delivery record and proven project management experience to own and execute strategic, cross-functional operational and technical projects in the Middle East Amazon Logistics team.
The successful candidate will thrive in a constantly evolving business environment and work well with cross-functional teams to provide a world-class delivery capability. This role offers an opportunity to make business-critical decisions that will minimize network costs while continuing to increase the speed at which we deliver to our customers. This individual will work with teams on a global scale across Finance, Retail, Technology and Field Operators to help deliver key strategic initiatives or roll our new solutions. They will incorporate process improvement/lean methodologies and use large data analysis components to drive decisions. Travel will be up to approximately 25% of the time domestically and internationally. The role is located in Dubai.
Key Duties and Responsibilities:
Partner with key stakeholders to define program strategy (serve as a liaison between Tech and Ops teams), project plans and manage technology implementations
Develop scorecards, manage network execution and performance to plans
Promote data-driven decision making across the team, using tools such as Tableau, SQL, Excel. and others
Create region specific programs/products and services that improve customer experience and reduce cost
Manage and lead initiatives to grow and scale the operations
Partner with other service leaders across Amazon to identify and influence the development of new programs/products and services
Address barriers through problem solving and coordination with stakeholders
Directly influence the definition and management of the strategic roadmaps for the network
Evangelize and gain buy-in for strategy and roadmap from stakeholders by writing narratives and influencing peers and senior operations leadership
Create program goals and related metrics, track progress, and manage through obstacles to achieve objectives
Define user experience goals, stories and requirements that can be used to develop new programs and services as well as improve existing processes
Share best practices with other Amazon teams on a global scale
Qualifications, Skills and Experience:
Bachelor’s Degree in Supply Chain, Industrial Engineering, Computer Science, Physics, Mathematics or other quantitative discipline
Minimum of five (5) years of full-cycle program/product management experience in a similar industry
Experience in logistics/transportation/supply chain/package delivery/last mile operations
Experience implementing Lean Six Sigma and Project Management concepts and frameworks
Amazon.com, Inc. is an American electronic commerce and cloud computing company based in Seattle, Washington that was founded by Jeff Bezos on July 5, 1994. The tech giant is the largest Internet-based retailer in the world by total sales and market capitalization. Amazon.com started as an online bookstore and later diversified to sell DVDs, Blu-rays, CDs, video downloads/streaming, MP3 downloads/streaming, audiobook downloads/streaming, software, video games, electronics, apparel, furniture, food, toys, and jewelry.