Job Title: Sr. Program Manager, Amazon Logistics
Company Name: Q-Express Documents Transport (Amazon)
Location: Dubai, United Arab Emirates (UAE)
Job Summary: The Sr. Program Manager, Amazon Logistics should have a strong delivery record and proven project management experience to own and execute strategic, cross-functional operational and technical projects in the Middle East Amazon Logistics team.
The successful candidate will thrive in a constantly evolving business environment and work well with cross-functional teams to provide a world-class delivery capability. This role offers an opportunity to make business-critical decisions that will minimize network costs while continuing to increase the speed at which we deliver to our customers. This individual will work with teams on a global scale across Finance, Retail, Technology and Field Operators to help deliver key strategic initiatives or roll our new solutions. They will incorporate process improvement/lean methodologies and use large data analysis components to drive decisions. Travel will be up to approximately 25% of the time domestically and internationally. The role is located in Dubai.
Key Duties and Responsibilities:
- Partner with key stakeholders to define program strategy (serve as a liaison between Tech and Ops teams), project plans and manage technology implementations
- Develop scorecards, manage network execution and performance to plans
- Promote data-driven decision making across the team, using tools such as Tableau, SQL, Excel. and others
- Create region specific programs/products and services that improve customer experience and reduce cost
- Manage and lead initiatives to grow and scale the operations
- Partner with other service leaders across Amazon to identify and influence the development of new programs/products and services
- Address barriers through problem solving and coordination with stakeholders
- Directly influence the definition and management of the strategic roadmaps for the network
- Evangelize and gain buy-in for strategy and roadmap from stakeholders by writing narratives and influencing peers and senior operations leadership
- Create program goals and related metrics, track progress, and manage through obstacles to achieve objectives
- Define user experience goals, stories and requirements that can be used to develop new programs and services as well as improve existing processes
- Share best practices with other Amazon teams on a global scale
Qualifications, Skills and Experience:
- Bachelor’s Degree in Supply Chain, Industrial Engineering, Computer Science, Physics, Mathematics or other quantitative discipline
- Minimum of five (5) years of full-cycle program/product management experience in a similar industry
- Experience in logistics/transportation/supply chain/package delivery/last mile operations
- Experience implementing Lean Six Sigma and Project Management concepts and frameworks
- Experience executing supply chain management concepts: forecasting, demand planning, optimization, capacity management and logistics
- Experience working with tech teams to build technology-based tools/solutions that will reduce cost and improve the overall program
- Demonstrated experience conducting time and motion studies, value stream/process mapping, failure mode analysis and root cause analysis
- Experience developing playbooks to include milestones and launch schedules to ensure timely and successful delivery of projects
- Experience performing cost/benefit analysis, analyzing risk/reward tradeoffs, and making decisions in a highly-ambiguous and ever-changing environment
- Proven ability to drive decisions through data and analytics using excel and other tools
- Experience driving solutions at both the micro and macro levels
- Experience communicating with VP-level decision makers; experience communicating expectations and requirements with business and technology teams through written proposals
Desired
- MBA or Master’s Degree in Industrial Engineering, Operations Management or related field
- Black Belt Certification preferred
- Experience working on a global scale highly preferred
- Experience in last mile operations highly preferred
- Experience leading and influencing teams that are responsible for managing business operations
- Experience using SQL and Tableau