Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Qualifications, Skills and Experience:
The applicant should have relevant skills and qualifications
Marriott International, Inc. is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. Founded by J. Willard Marriott, the company is now led by his son, Executive Chairman Bill Marriott, and President and Chief Executive Officer Arne Sorenson. Marriott International is headquartered in Bethesda, Maryland, in the Washington, DC metropolitan area. It has more than 5700 properties in over 110 countries and territories around the world, over 1.2 million rooms (as of September 2016), and additional 195,000 rooms in the development pipeline. Some of their popular brands include: JW Marriott, Ritz-Carlton, St. Regis, Bulgari Hotels & Resorts, Edition Hotels, The Luxury Collection, W Hotels, Delta Hotels, Marriott, Marriott Vacation Club (MVC), Sheraton, Autograph Collection, Design Hotels, Gaylord Hotels, Le Méridien, Renaissance Hotels, Tribute Portfolio, Westin, Courtyard by Marriott, Fairfield Inn by Marriott, Four Points by Sheraton, Protea Hotels by Marriott, SpringHill Suites by Marriott, AC Hotels, Aloft Hotels, Moxy Hotels, Marriott Executive Apartments, Residence Inn by Marriott, TownePlace Suites by Marriott, Element by Westin