Job Summary: The Reception Supervisor will perform administrative responsibilities as functionally required in the Admin department including supervision of the front desk operations as well as managing office requirements relating to stationery, furniture and consumables, ensuring efficient and customer friendly support to all customers.
Key Duties and Responsibilities:
Manage and maintain the handling and issuance of petty cash Float for the Head Office.
Manage ATG HO staff parking, including allocation of cards/parking space, and maintenance /update records
Manage, maintain and update all necessary records, files in the BCR / L & D and ensure that the documentation system supports efficient / orderly storage and retrieval of documents / information.
Ensure that all pantries are managed, maintained and stocked to the expected standards.
Manage office functions by periodically assessing and quantifying office requirements in terms of office equipment, furniture, stationery, refreshment provisions and other consumables, to achieve optimal utilization of resources and liaise with the procurement function to ensure optimum stocking of office requirements.
To manage day to day front desk operations and to ensure that the front desk is managed professionally, consistently meeting operational and behavioral standards at all times.
Monitor reception call drop rates and make necessary changes to ensure an efficient call rate is maintained.
Ensure that the Front desk is manned at all times, providing backup where necessary and providing quality service and support to all internal and external customers and also manage general housekeeping and up-keep of the front desk, business centre and training centre.
Manage, maintain and coordinate customer care for key clients / VIPs such that the very best of service is provided at all times catering to and ensuring customer delight.
Manage, maintain and update the kiosk in the Training Centre and communication boards by taking care of material, schedule and continuously improving content layout and material.
Ensure and manage smooth and professional functioning of mailroom, recommend process changes as required, ensure adherence to processes by all concerned parties and escalate where necessary.
People Management Roles and Responsibilities: Develop, guide, train and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed to provide world class service
Qualifications, Skills and Experience:
Intermediate or “A” Levels with tertiary level qualifications in Secretarial /Administrative practice or Graduate in any discipline
Al Tayer Group is a privately held holding company established in 1979. Currently the group has operations in 12 countries in the Middle East, including around 200 stores and 23 showrooms in multiple markets in the Middle East. The company is headquartered in Dubai, UAE and employs over 9,000 people. Al Tayer Group operates in several industries including automobile sales and service, luxury and lifestyle retail, perfumes and cosmetics distribution, engineering, real estate and interiors contracting.