Location: Abu Dhabi or Dubai, United Arab Emirates (UAE)
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers.
Job Summary: The Customer Support Program Manager will service the Boeing Global Services customer support organization and serve as a Customer Program Manager for customers in the Middle East region – airlines and non-airlines. This position, based in Dubai or Abu Dhabi, will be part of a high performing team of professionals, with up to 10% travel required. The Program Management team executes all complex programs sold, leads process and metric development and documentation, and supports leadership and the customer account management team.
Key Duties and Responsibilities:
Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
Responsible for customer account health and providing world class customer support.
Collaborates with customer to determine specific needs and recommend potential solutions.
Develops, prepares and delivers presentations to customers and internal organizations.
Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
Answers customer phone calls and responds to customer requests via electronic and other media.
Uses multiple Boeing computer systems in a fast paced high stress environment.
Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
Responds to customer and facilitates delivery problem resolution.
Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
Analyzes and processes material returned from customers.
Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
Monitors performance metrics.
Interfaces with customers and internal Boeing resources.
Qualifications, Skills and Experience:
The applicant must have relevant qualifications and experience
The Boeing Company is an American multinational corporation that designs, manufactures, and sells airplanes, rotorcraft, rockets, and satellites worldwide. The company also provides leasing and product support services. Boeing is among the largest global aircraft manufacturers; it is the second-largest defense contractor in the world based on 2015 revenue, and is the largest exporter in the United States by dollar value. Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems.