Admin, Secretarial and PA Jobs
Customer Service and Call Center Jobs
Career: Mid Career
Job Location: Dubai
Experience: 1 - 2 Years
Job Type: Full Time
Street: Jebel Ali
A well-known Shipping & logistics company requires talented energetic and self-motivated individual to fill the following Customer Service position:
-Customer Service Staff -Office Assistant
Previous experience in Freight forwarding/shipping/ logistics is highly preferred.
Job Description: -Build strong and lasting relationships with customers and provide second-to-none customer service. -Take full responsibilities and end-to-end ownership of customer shipments and issues. -Engage in constructive problem resolution and provide solutions. -Act and communicate proactively and keep customers informed of any issues or changes in the booking. -Address root causes and seek continuous improvements – constantly look for ways to improve work processes. -Work independently and assist the team in realizing goals and standards – share knowledge and best practices. -Take responsibility for the execution of shipment life-cycle process including cross-functional coordination. -Adhere to standardized processes and tasks without compromising customer experience.
Requirements: -Preferably a Graduate with excellent communication skills. -Minimum 2 Years’ relevant experience. -Experience in MS Office (Excel, PowerPoint), ERP and Gmail and Google drives. -Previous experience in Freight forwarding/shipping/ logistics is highly preferred. -An excellent team player. -Able to work under pressure. -Well organized, efficient and effective. -Strong interpersonal and communication skills. -The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service. -Has the ability to handle complaints with a smile and is willing to build a long-term relationship with the customer. -Is able to influence and persuade the customer and handle exception management. -Has the ability to take ownership and work for early resolution and closure of customer issues. -Works accurately with eye for detail and has empathy for the customer’s situation.
Salary depends on Experience as a Customer Service / Office assistant in Freight forwarding or shipping or logistics Industry.