Jul 26, 2018

Customer Service Staff / Office Assistant

  • Recruitment Experts UAE
  • Dubai - United Arab Emirates
Full time Admin, Secretarial and PA Jobs Customer Service and Call Center Jobs

Job Description

  • Industry: Courier/Freight
  • Career: Mid Career
  • Job Location: Dubai
  • Salary: Unspecified
  • Experience: 1 - 2 Years
  • Job Type: Full Time
  • Gender: Any
  • Street: Jebel Ali
  • City: Dubai

Description

A well-known Shipping & logistics company requires talented energetic and self-motivated individual to fill the following Customer Service position:

-Customer Service Staff
-Office Assistant

Previous experience in Freight forwarding/shipping/ logistics is highly preferred.

Job Description:
-Build strong and lasting relationships with customers and provide second-to-none customer service.
-Take full responsibilities and end-to-end ownership of customer shipments and issues.
-Engage in constructive problem resolution and provide solutions.
-Act and communicate proactively and keep customers informed of any issues or changes in the booking.
-Address root causes and seek continuous improvements – constantly look for ways to improve work processes.
-Work independently and assist the team in realizing goals and standards – share knowledge and best practices.
-Take responsibility for the execution of shipment life-cycle process including cross-functional coordination.
-Adhere to standardized processes and tasks without compromising customer experience.

Requirements:
-Preferably a Graduate with excellent communication skills.
-Minimum 2 Years’ relevant experience.
-Experience in MS Office (Excel, PowerPoint), ERP and Gmail and Google drives.
-Previous experience in Freight forwarding/shipping/ logistics is highly preferred.
-An excellent team player.
-Able to work under pressure.
-Well organized, efficient and effective.
-Strong interpersonal and communication skills.
-The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service.
-Has the ability to handle complaints with a smile and is willing to build a long-term relationship with the customer.
-Is able to influence and persuade the customer and handle exception management.
-Has the ability to take ownership and work for early resolution and closure of customer issues.
-Works accurately with eye for detail and has empathy for the customer’s situation.

Salary depends on Experience as a Customer Service / Office assistant in Freight forwarding or shipping or logistics Industry.


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