May 18, 2018
Job Title: Graduate Trainee (UAE Nationals Only) Company Name: Arabian Automobiles Co.(L.L.C) Location: Dubai, United Arab Emirates (UAE) Key Duties and Responsibilities: The Arabian Automobiles Co.(L.L.C) Graduate Trainee will support and provide superior service via phones, e-mails and faxes as a receiver and caller Use questioning and listening skills that support effective telephone communication. Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects. Understand the impact of attitude in handling calls professionally Effectively deal with job stress, angry callers, and upset customers Very well self-organizer The Arabian Automobiles Co.(L.L.C) Graduate Trainee will also use the most appropriate way to communicate with different behaviour types on the telephone. Apply the elements of building positive rapport with different types of customers over the phone. Apply the proper telephone etiquette to satisfy various customer situations. Apply appropriate actions to effectively control a telephone call. Identify voice skills and how to enhance a good telephone presentation. Meets commitments to customers Display ownership to additional tasks as demanded by superiors Display Time flexibility towards shifts as per work floor requirements The Arabian Automobiles Co.(L.L.C) Graduate Trainee will ensure satisfaction of all non-sales, inbound contact from customers in a manner that matches effort to customer requirements and value to AWR Group. Extension of this contact to planned, non-sales outbound contact focused on customer retention. Other related tasks as required Qualifications, Skills and Experience: The Graduate Trainee must be Diploma graduate or equivalent required Six months to one year of customer service experience preferred Dual language Fluent in English writing/speaking Excellent negotiator Excellent verbal and written communication skills desired. Effective listening skills Ability to adapt to change and multi-task are essential qualities Familiarity with Microsoft Office products and general computer keyboard skills in addition has to have technical and internet expertise Excellent Time manager Demonstrate Sales/ Customer service communication skills Applies problem solving skills Utilize customer service experience to answer and resolve customer inquiries via inbound phone calls. Maintain production and quality standards. Working in a fast-paced high call volume environment. Self-motivated and energetic personality. Friendly and courteous telephone manner required Punctuality and efficiency, with the ability to prioritize. Excellent team player Personal Competencies: Information Management: Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems. Stress Tolerance: Deals calmly and effectively with high stress situations (for example, tight deadlines, angry customers, emergency situations). Flexibility: Is open to change and new information; adapts behaviour or work methods in response to new information, changing conditions, or unexpected obstacles; effectively deals with uncertainty.
Al Rostamani Group Dubai - United Arab Emirates Internship